This Privacy Notice aims to give you information on the personal data we collect and process in relation to:
- This website (https://www.churchillrecoverysolutions.co.uk/)
- Any communications you have with us.
- The services we provide to our clients.
By providing our clients/your original creditor with your personal information and taking out a contract with them, you consented to them processing your data which does include passing your account to us if it falls into arrears and/or default. We process your data on the legal basis of this relationship creating a legitimate interest for us to pursue the debt on their behalf. As a provider of debt recovery services, normally our clients are Data Controller as they determine the purpose of processing your personal data.Churchill Recovery Solutions Ltd will normally be a Data Processor acting under a written contract with our client, Data Controller.
Churchill Recovery Solutions Ltd trading will obtain personal data and other information about you from our clients or when you contact us. Personal data will include name, address, date of birth, telephone numbers (mobile and landline), email address and payment information. This information is used to confirm your identity whenever you contact us.
We may also collect sensitive information about you in relation to health issues, including mental health, where this is relevant to your account and you have provided your consent to us processing this information to help us manage your account.
Churchill Recovery Solutions Ltd respects your privacy, we only collect, store and use your personal information for defined purposes, which includes debt collection and early arrears management activity and processing for employment related reasons (for our employees only). We do not sell your personal information or use it for marketing purposes.
In some cases, your original creditor will legally sell/assign your debt to Churchill Recovery Solutions Ltd, in such cases you will receive a Notice of Assignment communication explaining the transfer of the creditor rights and responsibilities moving forward. Churchill Recovery Solutions Ltd will act as a Data Controller in such cases. Where relevant, we will use your data to make regular and accurate updates to the credit bureau to reflect the status of your account.
All of your information is held on Churchill Recovery Solutions Ltd internal systems which are protected by appropriate technical and security measures to keep your data safe, which includes a robust Firewall. We have processes in place to check all attachments and emails sent to us, including anti-virus software.
We will contact you in writing, via email (if you have provided an email address), by telephone and by text message (if you have provided a mobile phone number). You can ask us to stop contacting you by a certain method at any time.
Transfers and Third-Party Information
We only share your personal data outside Churchill Recovery Solutions Ltd with your consent or with companies that help Churchill Recovery Solutions Ltd fulfil its purpose of collecting any monies owed by you, and then only with partners who share Churchill Recovery Solutions Ltd commitment to protecting your privacy and data.
Neither Churchill Recovery Solutions Ltd nor any of our suppliers transfer any customer data outside the European Economic Area.
You may contact Churchill Recovery Solutions Ltd on 03333200748 at any time with any privacy questions or concerns you may have. You can also write to us at our address:
Churchill Recovery Solutions Ltd,
Suite 5a Stanley Grange Business Village,
Protecting your information
Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and managerial controls to safeguard and secure data collected through our website or otherwise.
You should note that when using the website and our related services, your information may travel through third party infrastructures that are not under our control. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
We use high level encryption software on our IT networks to prevent access to your personal information. Unfortunately, the internet is never a completely secure environment. Therefore, we cannot guarantee that hackers or unauthorised personnel will not gain access to your personal information despite our best efforts.
We have put in place confidentiality clauses or confidentiality agreements (including data protection obligations) with our third-party service providers and require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting personal data to us via the internet.
Your Rights to Access, Rectification and Erasure
You have the right to ask us for copies of your personal data. This right always applies.
There are some exemptions, which means you may not always receive any or all or the information we process. If an exemption applies, we will always explain it to you.
For example, you may not receive full copies of original documents because your right of access only covers personal information. Other information may be redacted. If it is important that you receive full copies of original documents, you may want to telephone our customer contact centre instead.
If you would like a copy of any personal information we hold about you please direct your request to our dedicated Data Protection Officer firstname.lastname@example.org .Please do not include any other information such as a complaint as the team deal exclusively with data privacy requests, otherwise it will delay how long it takes the team to respond.
As a Data Subject you have various rights. If you contact us directly in relation to your rights – we shall promptly inform the Data Protection Officer of your request and keep you informed of the progress.
- Right to access your data. You may request a copy of any of records to verify the information that is being processed and stored about you. This may be requested free of charge, but we will ask you to confirm your identity.
- Right to rectification. You have the right to correct inaccurate or incomplete information about yourself.
- Right to erasure (“right to be forgotten”). You have the right to request the deletion of your personal data in so far as this personal data is no longer necessary for the purpose it was collected. However, certain legal obligations prevent us from immediately deleting parts of your data. These obligations derive from accounting, tax, regulatory and anti-money laundering legislation.
You acknowledge that you are responsible for keeping us up to date with your correct personal details. For quality control, security and training purposes, we monitor or record your communications with us. To comply with accounting, tax and anti-money laundering legislation we will retain your data for at least 6 years, from the date of the last transaction or contact.
If you have any questions concerning your personal information or about how Churchill Recovery Solutions will use your information, please contact our Risk and Compliance Manager on: email@example.com or by post at our address (see above).
If you have any complaints regarding how your information has been used you can contact us at firstname.lastname@example.org. If you are unhappy with the response we provide, you are able to refer this matter to our trade body - The Credit Services Association https://www.csa-uk.com/page/complaints and/or to the Information Commissioners Office, more information can be found on https://ico.org.uk/concerns/.