Perhaps the most misunderstood and misrepresented step in debt recovery is 'Doorstep Collection'. It can become a highly stressful situation for all parties involved if not handled in the right way. Churchill Recovery Solutions has a fully trained team who have experience in dealing with doorstep collection in a calm and understanding manner. Our field experts will gather information about each situation at the home or business, to reach an amicable commitment of repayment. Options will then be presented to our clients, who have the final decision on how to proceed. Field collectors conduct a realistic affordability check before a repayment plan is agreed upon. As part of our adherence to collection policy, the field collectors may suggest the following:
- Breathing space - there are instances where highly vulnerable customers are identified (where there are extenuating circumstances that need to be considered), they will leave the home and a 'breathing space' delay will be employed.
- Free debt advice agencies – Our collections team are fully trained in the various free services that are available to assist when someone has fallen deep into debt, and will offer debt advice when the customer’s outgoings exceed their incoming revenue.